Migration of static contact groups from Kentico Xperience 13 to Xperience by Kentico

Hey everyone,

While automatic migration of Contact Groups is not supported by the migration tool, we faced a couple of cases during migrations where the end client used static contact groups (that were originally imported and regularly synced from CRM) for the personalization. I wonder if anyone in the community faced similar challenge and how you dealt with it?

We are exploring options of issuing / removing a special custom activity for these contacts and use this custom activity in contact group condition builder. But maybe there's an easier way of approaching this? Any thoughts?

Regards,

Dmitry

Tags:
Customer segmentation Contact groups

Answers

I was just talking about this with someone.

I like your idea of a custom activity, but it could be confusing if that activity actually represents an engagement at a specific point in time.

What about a custom field on the Contact that acts as an attribute targeted by the Contact Group? If you only plan to use static Contact Groups as a legacy feature for upgrade compatibility this might be the best approach - it would be simple to clean up the data at a later date.

However, this won't scale as well as a custom activity if Contacts can be in multiple static Contact Groups.

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