Is there a way to extend the AIRA information with channel, framework related authoring instructions

2025/07/02 11:05 PM

Hi There,

We are just starting to play with AIRA, thanks for making it available in our accelerator environment.

I am loving the correctness of the AIRA helper and the outlinks to the Kentico Docs. As implementers I am finding it very helpful when I hit something that isnt configured.

What we find is that most of the informaiton that authors need on a day to day basis is specific to the framework we have put in place. i.e. how to use the page builder features we have built, which template do I chose, what to enter and when into the data fields in the content tab, even to how the check in check out workflow works.

Is there a way that we can extend the information available from the Kentico Docs to provide instance level information. I.e. how to use the email marketing widgets that we have added, how to use the custom form fields we have developed, how to configure the backgroudn colour on one section within a 3 column section.

I provide this information by training, but it will feel wierd to authors if they cant ask the AI about that too.

Environment

  • Xperience by Kentico version: 30.6.1

  • .NET version: [8]

  • Execution environment: Private cloud

Tags:
AI Project strategy AIRA Xperience Administration

Answers

2025/07/07 4:20 PM
Answer

Danielle,

Great questions!

Today AIRA doesn't actually have any context about an Xperience by Kentico project beyond the text and images provided to it for content transformation and generation.

Additionally, we don't have integration points for teams to add their own context to AIRA, but we have explored the engineering and architecture requirements to make something like this possible.

The first feature to automatically provide AIRA with application context will be Customer journey insights powered by AIRA, which is planned for an upcoming Refresh. AIRA's conversational interface and in-product guidance was actually built to support this evolution in AIRA's capabilities.

I expect we will open up AIRA to teams for their own customization in the future, but we don't have a specific date at the moment. We definitely recommend sharing your use cases on Xperience's roadmap and based on my experiences working for a partner agency I think many others will be interested in the same kinds of enhancements you are asking about.

2025/07/07 4:29 PM

Hi Danielle Kennedy,

Yes, you can extend AIRA (AI Recommendation Assistant) in Xperience by Kentico to include instance-specific or framework-specific authoring guidance, but as of now, this requires a custom integration rather than a built-in configuration panel.

However, by default, AIRA is not aware of your custom widgets, templates, workflows, or implementation-specific authoring rules.

I think that there are possible options for now to support authors with framework-specific authoring instructions. You can implement a custom extension alongside AIRA:

1. Custom Inline Help

  • Add contextual tooltips or help texts directly in Kentico’s admin UI (widgets, page types, form fields).

  • Use Kentico’s UI customization options (UIForm, field descriptions, etc.).

2. Custom AI Assistant Integration

  • Build a chatbot using OpenAI (ChatGPT) or Azure OpenAI.

  • Train it on your internal authoring docs (Markdown, PDFs, Confluence, etc.).

  • Embed it in the Kentico admin using a custom module or widget.

Thanks

Nikhila Pocha

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